Restaurant Manager

Job Description


The Manager is responsible for working closely with the General Manager of his/her assigned restaurant to inspire their team and for ensuring all health, safety, recruiting, budgeting, marketing, and sales goals are obtained throughout the assigned restaurant. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Supports the General Manager with regard to recruitment, development, training, and retention of quality Team Members and Team Leaders. Demonstrates a willingness to listen to Team Members and Team Leaders and address problems. Ensures a clean, safe, and energy-efficient operation during each shift. Ensures the store is always, in the customer's eye, "ready for business."


  • Demonstrate excellent customer service, leading teams by example.

  • Maintain strong, positive relationships with Team Members through recruiting, training, performance evaluation, coaching, discipline, encouragement, and proper scheduling while keeping the General Manager informed of progress.

  • Greet customers, solicit feedback regarding product and service quality, and utilize feedback to initiate immediate improvements in the shift.

  • Utilize the sales and marketing plan as a basis for setting customer service goals, and ensure that the sales plan is in line with Period and Quarterly projections.

  • Track and audit sales, food, labor, cash and expense items each day. Post invoices as incurred, and review weekly/monthly in-store operating statement.

  • Ensure accurate inventories are conducted regularly, and maintain efficient ordering.

  • Investigate and ensure accurate, timely reporting of all safety incidents.

  • Ensure Team Members and Team Leaders follow accurate cash handling and security procedures.

  • Complete all required paperwork, adhering to timelines and proper procedures.

  • Communicate all complaints involving Whataburger policy violations to upper management.

  • Maintain strong communication with General Manager and staff to ensure operations run smoothly and all concerns are addressed appropriately.

  • Assume additional responsibilities as assigned.


  • 3 years? experience in the restaurant industry

  • High School Diploma/GED or equivalent work experience

  • Ability to prioritize and work on multiple projects simultaneously

  • Demonstrated ability to work in a team environment as well as advanced level of ability to communicate, influence, and negotiate decisions while motivating assigned staff

  • Must be able to manually lift and move up to 50 lbs. on occasion as well as stand and sit for extended periods of time, reach, bend, stoop, lift, shake, pour, carry, and push occasionally

  • Must have a current and active DL and reliable Transportation


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